Please read and understand.
RATES VALIDITY
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Contract is valid from the date of initial down payment up to last day of the scheduled tour.
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All rates are quoted in Philippine currency
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Above rates are subject to change without prior notice
BOOKING/CANCELLATIONS/NO SHOW POLICY
Room Confirmation Clause
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Rooms will be blocked and considered confirmed/ finalized upon receipt of payment.
Check Out Procedures
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Standard check-out time shall be 12:00 noon the following day. Extension beyond specified time shall be subject to an extension fee for fifty percent (50%) off the published rate. The extension fee will be paid directly to the hotel’s cashier.
CANCELLATION/REBOOKING
CANCELLATION
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Due to personal reason:
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No show or cancellation two (2) days before arrival, subject to full payment of the total billing
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Three (3) days before date of arrival, 50% cancellation charge of the total booking
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Four (4) to ten (10) days before date of arrival, 40% cancellation charge of the total booking
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Eleven (11) to thirty (30) days before date of arrival, 35% of the booking is charged.
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Initial down payment of no less than 10% is non-refundable to cover all the
operating expenses during the reservation such long-distance calls & bank charges
during provincial deposits.
b. Due to force Majeure:
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No show, cancellation a day before arrival, 70% of the total bill is forfeited
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Two (2) to thirty (30) days before date of arrival, 35% of the total booking is forfeited
c. Shortening of stay: no refund
d. Cancellation letter of notification specifying the reason of cancellation shall be required from the guest for validation of cancellation charge.
RE-BOOKING
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Re-booking charge is 25% of the total amount.
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Lean season booking rebooked to super peak and peak season or peak season rate shall apply.
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Super peak and peak season booking rebooked to lean season, super peak and peak season charge rate shall apply with out incurring charges.
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Re-booking shall be allowed within 60 days only. After 60 days, it is considered forfeited already.
PAYMENT POLICY
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CONFIRMATION IS UPON PAYMENT
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Pre-payment is hereby required to guarantee the booking. In case of initial down payment that includes the airfare, an equivalent to 70% must be paid 30 days prior to the scheduled arrival otherwise 50% down payment will be require if with out the airfare. The remaining balance will be paid two weeks before the travel date.
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Bank charges if any, shall be borne by the client.
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Deposit slips should be faxed immediately via fax (02) 5718522 or email with the following details indicated: Guest Name, Date of deposit and Amount Deposited.
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All other incidental cost excluding room accommodation shall be for the account of the guest and may not be charged for collection to TRAVBEST TRAVEL & TOURS CO. unless a deposit for such costs are paid in advance to TRAVBEST TRAVEL & TOURS CO. subject to liquidation.
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Should the actual materialized booking to more than the number of rooms stipulated, the engager should settle the bill on the day of check-in for the actual number of rooms occupied.
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Any additional rooms or extension of room nights other than those booked by TRAVBEST TRAVEL & TOURS CO. shall be for the account of the guest.
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Force Majeure Clause.
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TRAVBEST TRAVEL & TOURS CO. shall not be held liable for failure to carry out above-mentioned arrangement due to labor disputes, acts of God or conditions beyond the Hotel or Resort’s control.
GENERAL CONDITION
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Rebooking charges or other penalties on air fare shall be at the discretion of the airline company.
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Assignment of hotel rooms shall be at the discretion of the Hotel. However, if requests for rooms are received with sufficient advance notice, all efforts shall be made to honor that request.
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The engager hereby states that he/she has read and understood the terms and conditions stated herewith.
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Terms and conditions are subject to change by TRAVBEST TRAVEL & TOURS CO.
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Above rates are subject to change without prior notice.
